Our Policies

Tipyaan's policy


Free Trial
It is 2 sessions 100% FREE, and do not need any conditions to join. After these free trials, you may talk to Tipyaan Admin to express your comment, which is highly welcomed.

Notice: You can try the 2 sessions with different two teachers to choose one of them.

Money-back Guarantee
Tipyaan hopes that students understand the importance of learning Islamic and Arabic studies in their life as Muslims However, if for any reason, a student decides not to continue with his/her classes, and had paid for more than one month, he/she has the full right to get back his money.
Please Note:
Claiming for the refund shall be only for a coming month/s
Claiming for a refund shall be done 3 days at least before that month/s
The student is to bear the fees of transferring back money to him/her
The refund is to be done within one week.

Payment and Discounts
Payment done by students helps us to continue, for the payment helps us cover our various expenses.
If, for any reason, the student is not able to afford the full fees, please contact us by clicking on Contact Us, or you may email us via support@TipyaanAcademy.com for arrangements.
We offer different discounts in case of advance payments, and high hour number of subscriptions, and others.
Payment shall be done on the first day of the new coming month.
Unfortunately, we have to suspend students’ classes on the third day of the new coming month, in case of payment failure, without any notification from the side of the student.
We do not store credit card details nor share customer information with any 3rd parties.

Ending subscription
The student has the full right to cancel his/her subscription by giving 3 days prior notification. Students can get back money in the new coming months.

Public Holidays
Tipyaan strives to keep the institute open year-round. However, we should consider the two Muslim significant holidays that are observed by all teachers, and staff. Arabic teachers may need more than one day for Eid Ul-Fitr and Eid Ul-Adha. So, the Academy will be closed for three days or five days respectively.
In spite, there is still a chance for the student to take his classes at regular times if the teacher agrees. Otherwise, teachers should make these classes up after the Eid holidays.

Attendance Policy
Students should be in the classroom at least 2 minutes before the class starts time with all material needed.
The teacher should begin the class right at the start time, if the student is not present, the teacher will send a reminder note through the communication tool.
The Class would be ended at its normal right time if the student attends late. No, make-up for wasted minutes by students.
The teacher is ready and waiting for 30 minutes, starting from the beginning of the time of class, then he would leave and the student would be considered absent, with no right to make-up.
If the teacher is late 3 minutes, the student should send a reminder note via the communication tool. If no reply sends, the student may leave after 10 minutes. In this case, the teacher should give make-up to the student.

Class cancelation and rescheduling
The percentage of classes that a student has the right to cancel is governed by the bunged you choose.
A class canceled by the student should have a make-up later if the cancelation request is sent four hours before the normal time of the class.
A class canceled by the student should NOT have a make-up if the cancelation request is sent less than four hours before the normal time of the class.
The make-up of the canceled class is to be rescheduled with the teacher.
In case the teacher has to take a vacation for more than one week, Tipyaan may appoint a substitute teacher to continue with the student program till the teacher is back.
Rescheduling classes is always depending on the time available for teachers and students.

Class Quality
Tipyaan does its best to ensure class quality and effectiveness through some procedures such as appointing supervisors and academic advisors to monitor teacher performance and notice student progress. We also may need to record some or all of the classes.
Your feedback about the classes and teachers helps us to ensure the high quality of the classes.
Student Transfer: We may need to transfer the student to another teacher either permanently or for a specific period, to ensure a continuous educational process of high quality.

General issues
The privacy of every student is protected, Tipyaan will not share or sell any information about any student to any third parties.
Tipyaan has the right to update this policy and inform students of the changes
Students are to not share any personal information or accounts for teachers or staff members unless communicating through our support@tipyaanacademy.com

Students may send complaints about any issue related to the class, the teacher or the education material, etc. through support@tipyaanacademy.com, or any other communication channel, like WhatsApp We will try to help soon.

Help, Questions, Comments
If you have any questions or comments or need any help, please do not hesitate to communicate with us through support@TipyaanAcademy.com or call
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